Case Study
Medical Diagnostics Laboratory

A struggling medical diagnostics laboratory grew from negative EBITDA to greater than $25,000,000 in 18 months in the face of a global pandemic and recession.

Situation

The company’s sales force had revolted against the owner and took 75% of the lab’s customers with them when they left the organization.

Bad morale and a great sense of despondency had swept the company.

The lab had lost money for six consecutive months when we were asked to join the management team.

Situation

The company’s sales force had revolted against the owner and took 75% of the lab’s customers with them when they left the organization.

Bad morale and a great sense of despondency had swept the company.

The lab had lost money for six consecutive months when we were asked to join the management team.

Approach

Stop the Bleeding

In the discovery phase, we swiftly identified critical areas needing attention. To stop the financial bleeding, we restructured the sales process, implemented account recovery strategies, and provided sales training. Additionally, we outsourced inside sales to generate new customers and rebranded the lab to attract fresh business.

Stop the Bleeding

In the discovery phase, we swiftly identified critical areas needing attention. To stop the financial bleeding, we restructured the sales process, implemented account recovery strategies, and provided sales training. Additionally, we outsourced inside sales to generate new customers and rebranded the lab to attract fresh business.

Rapid and Sustainable Growth

To drive sustainable growth, we shifted to a national distribution model, developed a distributor acquisition strategy, and focused on refining product offerings. A more commercially minded culture replaced the academic focus, supported by mature marketing tactics.

Positioning for Exit

Our long-term goal centered on increasing EBITDA and professionalizing the organization. Continued brand building and inbound marketing, despite challenges like COVID-19, positioned the company for a successful exit strategy.

Approach

Stop the Bleeding

In the discovery phase, we swiftly identified critical areas needing attention. To stop the financial bleeding, we restructured the sales process, implemented account recovery strategies, and provided sales training. Additionally, we outsourced inside sales to generate new customers and rebranded the lab to attract fresh business.

Stop the Bleeding

In the discovery phase, we swiftly identified critical areas needing attention. To stop the financial bleeding, we restructured the sales process, implemented account recovery strategies, and provided sales training. Additionally, we outsourced inside sales to generate new customers and rebranded the lab to attract fresh business.

Rapid and Sustainable Growth

To drive sustainable growth, we shifted to a national distribution model, developed a distributor acquisition strategy, and focused on refining product offerings. A more commercially minded culture replaced the academic focus, supported by mature marketing tactics.

Positioning for Exit

Our long-term goal centered on increasing EBITDA and professionalizing the organization. Continued brand building and inbound marketing, despite challenges like COVID-19, positioned the company for a successful exit strategy.

A struggling medical diagnostics laboratory grew from negative EBITDA to greater than $25,000,000 in 18 months in the face of a global pandemic and recession.

Stop the Bleeding

In the discovery phase, we swiftly identified critical areas needing attention. To stop the financial bleeding, we restructured the sales process, implemented account recovery strategies, and provided sales training. Additionally, we outsourced inside sales to generate new customers and rebranded the lab to attract fresh business.

Impact

$25 Million

In company earnings

1400%

Increase in LinkedIn following

15%

Decrease in employee attrition

$25 Million

In company earnings

1400%

Increase in LinkedIn following

15%

Decrease in employee attrition

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